Lou (Planet of the Dead)

From Tardis Wiki, the free Doctor Who reference
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You may be looking for the character from The Pilot.

Lou and his wife Carmen were passengers aboard the number 200 bus when it went through a wormhole onto the planet San Helios. He comforted his wife as the rest of the passengers and the Tenth Doctor repaired the bus. He was later returned home. (TV: Planet of the Dead)