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A steward was the leader of the staff at Torchwood House, working for Sir Robert and Lady Isobel MacLeish.
He was taken by surprise when the Brethren of St Catherine arrived and held them all prisoner, but was freed by Rose Tyler and the Tenth Doctor. He believed the Werewolf had been killed via rifle fire, stating that it "must have crawled away to d...", but was grabbed by the creature and killed before he could finish the sentence. (DW: Tooth and Claw)