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Clara's gran was the grandmother of Clara Oswald and the mother of Dave Oswald. She was also mother-in-law to Ellie Oswald.
A young Clara listed her gran among the things she was always losing when she unknowingly spoke to the Eleventh Doctor in a Blackpool park. (WC: The Bells of Saint John: A Prequel)
Clara's gran attended a family Christmas dinner with Clara, Dave, and Linda. Despite her old age, she perked up upon seeing the Eleventh Doctor naked, and was very interested in taking him up on his suggestion to play Twister. She was disappointed with the more serious Christmas crackers that Linda had brought, preferring ones with jokes. The Doctor later expressed a similar opinion.
She had been married, but her husband had apparently passed away some time previously. Dave asked her to tell how she had met him, a story apparently involving a pigeon. Instead, Clara's gran told a different story, about seeing him standing on a pier so long ago and never wanting him to change. She absentmindedly played with her ring while doing so, and sadly smiled. After this, she received a tearful hug from Clara; her story reminded Clara of how she felt about the Doctor. (TV: The Time of the Doctor)
She later comforted Clara after her boyfriend Danny was hit and killed by a car while crossing the road. (TV: Dark Water)